Australia’s smarter way to find the right solar match.
PARTNER HUBMY ENERGY

Privacy Policy

Last updated: 28 September 2026

I Love Solar is a nationwide Australian energy information and matching website operated by Genetiqe Pty Ltd (ABN 55 165 721 595), trading as I Love Solar. In this policy, “I Love Solar”, “we”, “us” and “our” mean Genetiqe Pty Ltd and the I Love Solar business.

We respect your privacy and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply. Because I Love Solar operates across Australia, additional state or territory laws may apply depending on where you live, the service involved and the nature of the information collected. Nothing in this policy limits a right or protection that cannot lawfully be excluded.

1. What information we collect

Depending on how you use I Love Solar, we may collect:

  • your name and contact details, such as email address, phone number and communication preferences;
  • your suburb, postcode, state or territory and other location information;
  • information about your home, property, energy use, electricity needs, solar, battery, electric vehicle or smart-home interests;
  • information you provide through an energy plan, calculator, enquiry, contact form, partner application, account or other website interaction;
  • details of your communications with us, our partners or service providers;
  • technical information such as IP address, browser, device, referring page, pages viewed and interactions with the website; and
  • information provided when you subscribe to updates, download content, enter a promotion or otherwise contact us.

We do not generally seek sensitive information. Please do not provide health information, government identifiers, financial account details or other sensitive information unless we specifically ask for it and you choose to provide it.

2. How we collect information

We collect information directly from you when you use the website, complete a form, request an energy plan, contact us, apply to become a partner or communicate with us. We may also collect information automatically through cookies, pixels, logs and similar technologies, and from service providers, advertising or analytics platforms, referral sources and business partners where permitted by law.

3. Why we collect, hold, use and disclose information

We may collect, hold, use and disclose personal information to:

  • operate, maintain, secure and improve the I Love Solar website, tools and services;
  • respond to enquiries and provide energy information, calculations, recommendations or requested follow-up;
  • understand your needs and, where you ask us to, introduce or connect you with relevant solar, battery, EV, energy or home-energy professionals;
  • provide information to a selected partner so that partner can contact you about a service or opportunity you have requested or consented to receive;
  • manage partner relationships, applications, quality, compliance, complaints and records;
  • send service messages, updates and—where permitted—marketing communications;
  • measure website use, personalise content, understand campaign performance and improve our products and content;
  • prevent fraud, misuse, security incidents and other unlawful or harmful activity; and
  • comply with legal obligations, resolve disputes and establish, exercise or defend legal rights.

We will not sell your personal information as a standalone data asset. If you use a matching or enquiry feature, read the notice shown at the point of collection: it may explain which information will be shared, with whom and for what purpose. A partner that receives your information may handle it under its own privacy policy.

4. Cookies and similar technologies

We may use essential cookies to operate the website, remember preferences and support security. We may also use analytics, performance, advertising or similar technologies to understand how the website is used and improve our communications. You can manage cookies through your browser and, where available, our cookie controls. Some website features may not work correctly if non-essential technologies are disabled. See our Cookie Policy for more information.

5. Disclosure to service providers and overseas recipients

We may disclose personal information to contractors and service providers that help us provide hosting, website development, customer relationship management, forms, email, analytics, security, communications, professional, legal or operational services. We may also disclose information to our related entities, business partners and selected energy or home-energy providers where this is reasonably necessary for the purpose described at collection or where you have asked or consented to it.

Some service providers may store or access information outside Australia. Depending on the services in use, overseas recipients may be located in Australia, the United States or other countries. We take reasonable steps required by applicable law to protect personal information when it is disclosed overseas, but the laws of the receiving country may differ from Australian law.

6. How we hold and protect information

We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These may include access controls, secure systems, backups, monitoring and service-provider controls. No internet transmission or storage system is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, meet legal and accounting requirements, handle complaints and disputes, and protect our legitimate interests. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

7. Access and correction

You may ask us for access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below. We may need to verify your identity and may apply lawful exceptions. We will respond within a reasonable period and explain any refusal or limitation where required.

8. Direct marketing

We may send you marketing or educational communications where permitted by law and in line with your preferences. You can unsubscribe at any time using the link in the communication or by contacting us. We may still send non-marketing messages that are reasonably necessary to respond to an enquiry, provide a requested service, maintain security or manage an account or relationship.

9. Anonymity and pseudonyms

Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. This may not be possible where we need information to provide a requested service, respond to you, verify identity, make a referral or comply with a legal obligation.

10. Complaints

If you have a privacy concern or believe we have mishandled your personal information, please contact us first. Include enough detail for us to investigate, but do not send passwords or unnecessary sensitive information. We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or we do not respond within a reasonable time, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. Depending on your location and the service involved, a state or territory privacy, health or consumer regulator may also have jurisdiction.

11. Third-party websites and services

The website may link to third-party websites, tools, content, retailers, installers, energy providers or other services. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices or content of third parties.

12. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its last-updated date. We encourage you to check this page from time to time.

13. Contact us

For privacy questions, access or correction requests, complaints or requests for a copy of this policy in an accessible format, contact:

I Love Solar
Genetiqe Pty Ltd (ABN 55 165 721 595)
Email: [email protected]

This policy is general information about our privacy practices and is not legal advice. We recommend reviewing it against the website’s live forms, cookies, analytics, CRM, partner-sharing arrangements and service providers before publication.